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Visitor Experience Host - Royal Academy of Arts, £22.8k.

Arts & Heritage
Job Type
Full Time
Date Posted
Aug 13, 2017

Job Description

Visitor Experience Host

Visitor and Friends Experience Team, Public Engagement

Permanent position – 45 hours per week, some weekend and evening work required

Salary £22,815 plus annual incentive scheme and generous company pension

Based in Piccadilly

About the Academy and our values

The Royal Academy of Arts (RA) is one of the UK’s foremost arts institutions. We are best known for our programme of world-class exhibitions including Painting the Modern Garden: Monet to Matisse, Ai Weiwei and our annual Summer Exhibition. It is a particularly exciting time in our history. An ambitious ‘Masterplan’ by David Chipperfield RA is underway, redeveloping our 2.5-acre campus in Mayfair in time for our 250th anniversary in 2018. The works will unite our two buildings, providing refurbished galleries, a state-of-the-art auditorium and a dedicated Collections gallery in Burlington Gardens.

We are an innovative and forward-looking organisation, yet we’re also immensely proud and respectful of our 2 and a half centuries of heritage. Our mission is to be a clear, strong voice for art and artists and we are leaders in the exhibition, creation and debate of the visual arts.

Our staff, volunteers, students and Royal Academicians all share and support this vision, and our values are at the core of all that we do. When we recruit, we look for individuals who embody the RA values. Trailblazers with the courage and confidence to take risks. Team players who are respectful and collaborative. Pioneers who take an imaginative approach to their work, yet maintain our rigorous standards. High achievers who will grow and celebrate success with us.

About the role

Our Visitor Experience Hosts welcomed one million visitors last year, acting as ambassadors for the Academy. They provide assistance and information at each step of our visitor’s journey, anticipating their every need.

Whether selling tickets, advocating Friends’ membership, assisting visitors with their coats and umberellas, way finding or dealing with telephone enquiries, our mission is to ensure our visitors enjoy a memorable experience. We want them to speak positively about us and come back time and time again.

About you

You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy.

You should be able to demonstrate a genuine interest in people and enjoy talking to strangers. You will have an appreciation for the visual arts and a sound understanding and knowledge of the Royal Academy of Arts.

This is a permanent position, with 45 hours per week. 9 hour shifts are rostered from 8am to 10pm, and include weekends, bank holidays and public holidays. Full availability is required.

The benefits we offer

• A very generous pension, contributing up to 10% of your salary into a defined contribution scheme
• In addition to 25 days’ holiday and 8 days’ bank holiday each year, we close between Christmas Eve and New Year, allowing staff additional paid leave
• Staff are encouraged to attend free History of Art and life drawing classes on site
• We also have a staff choir, running and craft clubs
• Best of all, we have reciprocal agreements with many leading museums and art galleries in London and New York that enable you to enter for free with your staff pass.

How to Apply

You will find further details about this position in the Current Vacancies and How to Apply section of the Careers page on our website http://www.royalacademy.org.uk/careers.

Closing date for applications: 9th August 2017
Interviews to be held week commencing: 21st August 2017

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